Assisting patients is one of the
main things I need to focus on my career. The first thing I need to assure is
that they sign the log sheet as they come inside the office. The patient is
called to confirm appointment or if they are a walk in for illness. I gather
information from the patient; name, date of birth, address, and telephone
number to pull up their data from the system. Once the information is confirmed, I
get the chart and make sure everything is accurate. Patient needs to be authenticating,
whether he or she is the patient or guardian person.
Consents and other necessary papers need to be sign by the patient. Every patient who comes to the office for the first time, the Health Insurance Portability and Accountability Act of 1996 (HIPPA) is provided to them, to read and sign. This document explains their privacy and how confidential information is handled.
Insurance information needs to be taking, documented, and copied if is not updated in the chart. Once everything is verified, sign, and copies are taking, they are encourage to have a seat and wait until a medical assistant person calls them to be attended.
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